System Administrator Essentials (Self-Paced)

System Administrator Essentials (Self-Paced) 15 hour(s)

Description

Whether you're an experienced Galaxy user needing a refresher or a new administrator wanting to get started right away, these courses are for you.

Learn how to create tickets, configure their accounting, lay out their printed design, and fine-tune their access control rules. See how to set up discounts, user privileges, and annual passes and memberships. Dive into group sales with Order Entry and capacity-managed events with Resource Management. See things from a ticket-seller's point of view with simulated guests and transactions.

Everything you need to brush up or get started is right here.

Details
Galaxy Point of Sale for End-Users (EXT-E-POS-70)

Galaxy Point of Sale for End-Users (EXT-E-POS-70)

For Galaxy 7.

In this module, you will explore the basic features and common tasks available through the Galaxy point-of-sale (POS) system. Then, you will practice what you have learned through simulations.

Topics include:

  • Processing basic ticket sales
  • Managing multiple forms of payments
  • Applying discounts
  • Selling other types of tickets such as event tickets and passes
  • Handling special cases such as voids and returns
  • Cashing out the cash drawer

Galaxy POS for End-Users - Screen Description

Galaxy POS for End-Users - Scenario

Central Configuration (EXT-C-CCF-70)

Central Configuration (EXT-C-CCF-70)

Central configuration enables system administrators to easily set up and maintain Galaxy configurations across an entire facility. Using central configuration, you can change settings at any station and have all nodes at your facility automatically download those changes.

Topics include:

  • Comparing central data maintenance to local data maintenance
  • Using the Publish function to distribute changes to all nodes on your Galaxy network
  • Using General Configuration to apply different settings to specific nodes
  • Troubleshooting nodes that do not appear to be updating properly
For Galaxy 7.0

Central Configuration - Concept

Central Configuration - Sample Screen

Revenue Management & Accounting Basics (EXT-C-SRV-70)

Revenue Management & Accounting Basics (EXT-C-SRV-70)

Revenue management is the accounting backbone of the Galaxy system.  The proper configuration of revenue management components is an essential basis for tickets and items and reporting.

In this course, you will learn how to:

  • Create a Company and Agencies
  • Create Chart of Accounts entries
  • Configure Forms of Payments and Taxes
  • Apply basic accounting principles to sales transactions
  • Troubleshoot the Income Statement report

Revenue Management - Sample Concept Screen

Revenue Management - Sample Configuration Screen

Tickets and Items Basics (EXT-C-STI-70)

Tickets and Items Basics (EXT-C-STI-70)

Galaxy can be configured to handle an unlimited number of tickets and retail or food items. In order to sell your products, they must be properly configured and made available through the POS.

In this course, you will learn how to:

  • Implement best practices for PLU codes
  • Configure tickets and retail items
  • Create and assign item groups
  • Create and modify POS menus
  • Configure disbursements
For Galaxy 7.0

Tickets and Items - Sample Concept Screen

Tickets and Items - Sample Configuration Screen

Printed Media (EXT-C-SPM-70)

Printed Media (EXT-C-SPM-70)

Issuing tickets and printing receipts are part of nearly every sales transaction at the Front Gate. You can determine the format and content that best meets your organization’s needs.

In this course, you will learn how to:

  • Build a coupon format for a Boca ticket
  • Build a coupon format for an Epson receipt
  • Configure which receipts print based on the product sold, form of payment presented, or Point of Sale operation used

Printed Media - Sample Screen

Printed Media - Sample Screen

Discounts (EXT-C-DSC-70)

Discounts (EXT-C-DSC-70)

Promotional discounts can help you increase short-term sales, reward valuable guests, or move stock. Galaxy’s Discount Maintenance component provides the features you need to implement discounts for promotional marketing.

In this course, you will learn how to:

  • Identify key configuration settings using a Discount Planning Sheet
  • Configure a discount
  • Make a discount available at Point-of-Sale
  • Report on discount performance


Discounts - Planning Sheet


Discounts - Demo

User Management Basics (EXT-C-UMS-70)

User Management Basics (EXT-C-UMS-70)

In order to do their jobs effectively, your employees must have access to the Galaxy features which support their roles at your organization. Galaxy’s User Management components help you manage what employees can do on the system and maintain system security.

In this course, you will learn how to:

  • Create a user profile and assign privileges
  • Create a user
  • Modify global configurations for users
  • Report on user profiles and privileges


User Management - Concept


User Management - Demo

Access Control Basics (EXT-C-ACB-70)

Access Control Basics (EXT-C-ACB-70)

When guests use tickets or passes to enter your site, Galaxy uses access control to identify the media and ensure that only valid admissions are accepted.  Access control helps you enforce admission restrictions and expirations, prevent fraud, and track usage.

In this course, you will learn how to:

  • Create a media definition
  • Create an access code and attach it to a product
  • Report on ticket usage
  • Build calendars to support usage rules
  • Troubleshoot common ticket validation issues


Access Control - Concept


Access Control - Demo

Galaxy Order Entry for End-Users (EXT-E-OEE-70)

Galaxy Order Entry for End-Users (EXT-E-OEE-70)

For Galaxy 7.

In this module, you will explore the basic features of the Galaxy Order Entry (OE) module and common OE tasks. Then, you will practice what you have learned through simulations.

Topics include:

  • Creating orders
  • Modifying orders
  • Creating customers
  • Applying payment
  • Issuing orders
  • Handling special cases such as voids and returns
  • Working with events and reservations

Order Entry for End-users - Explore Screen

Order Entry for End-users - Scenario

Order Entry Basics (EXT-C-OEB-70)

Order Entry Basics (EXT-C-OEB-70)

Galaxy’s Order Entry module supports easy order processing for group and advance sales.  Features such as customer categorization, product restrictions, and the ability to separate payment from ticket printing help sales staff do their jobs effectively.

In this course, you will learn how to:

  • Complete the base configurations needed to implement Order Entry
  • Create general and customized statements
  • Streamline processes by implementing item groups and sales programs
  • Customize Order Entry through user defined fields
  • Report on group arrivals and Group Sales revenue

Order Entry - Concept

Order Entry - Screen Demo

Resource Management Basics (EXT-C-RMB-70)

Resource Management Basics (EXT-C-RMB-70)

Move beyond general admission and use Galaxy's Resource Management module to sell tickets for your events.

In this course, you will learn how to configure, sell, and report on the following:

  • Recurring events
  • One-time events
  • Events with multiple resources
  • Events at a venue with sections at different prices

Resource Management - Concepts

Resource Management - Demo

Pass (EXT-C-PAS-70)

Pass (EXT-C-PAS-70)

Use Galaxy Photo Pass to encourage loyalty in your frequent guests, track their spending and visits, and offer them exclusive benefits. In this course, you will learn how to:

  • Create an individual pass from scratch
  • Lay out text, photos, and a barcode on your pass cards
  • Troubleshoot pass card printing
  • Configure a pass-required ticket
  • Configure a pass-required discount

You might be looking to configure a membership program instead of a pass program. That's OK; this course is still for you! In Galaxy, the terms are interchangeable, and you'll learn how to substitute "Pass" terminology with "Membership" terminology.


Pass - Concept

Pass - Sample Screen