Web Store & Order Entry Troubleshooting (EXT-C-WST-70)

Web Store & Order Entry Troubleshooting (EXT-C-WST-70) 1 hour(s)

Description

Ensuring that online shoppers can easily move from placing an order to having tickets in hand is vital to your Web Store’s success.  Learn how to use a variety of techniques to troubleshoot and resolve issues that may occur during each step of the Web transaction process.

In this course, you will learn how to:

  • Address front-end Web Store issues such as unexpected errors, display problems, and tax discrepancies
  • Identify the possible points of failure during Web order processing
  • Select the appropriate Web Store Maintenance tool to investigate an error
  • Follow a basic 6-step process to resolve most Web order issues
  • Address Order Entry performance problems
  • Troubleshoot common Order Entry errors
  • Resolve order balance issues
  • Repair orders using the Order Recovery tool

Web Store Troubleshooting - Screen Demo

Web Store Troubleshooting - Screen Demo

Lessons

Elearning: Web Store Troubleshooting

The Group Sales department needs Jessica’s help resolving problems with two Web orders.  Let’s follow Jessica as she steps through the troubleshooting process for fix the first order. Then, you’ll help Jessica troubleshoot and resolve the second order.

Elearning: Order Entry Troubleshooting

Starlight Zoo’s Group Sales office is having a bad day. Let’s follow Jessica as she works through performance problems, error messages, and unbalanced orders.  Then, we’ll watch as she repairs an order impacted by an unexpected shutdown.

Elearning: Web Store & Order Entry Troubleshooting Wrap-up

Let us know how this helps you in your work.